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Uncommon service

Frei, Frances

Uncommon service : how to win by putting customers at the core of your business - Boston: HBSP, 2012 - x,247p.: ill.;hbk. 19 cm

Includes bibliographical references and index

ISBN: 9781422133316

Subjects--Topical Terms:
Service industries--Management
Customer relations
Customer services

Dewey Class. No.: 658.812 FRE

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