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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

By: Contributor(s): Material type: TextTextSeries: University of michigan business school management seriesPublication details: New Delhi: Wiley, 2000.Description: xv,214.: ill,hbk. 21cmISBN:
  • 9780787953102
Subject(s): DDC classification:
  • 658.812 JOH
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Item type Current library Call number Status Date due Barcode
Books Books Learning Resource Centre- Main campus 658.812 JOH (Browse shelf(Opens below)) Available 002847

Includes index.

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