Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Material type:
- 9780787953102
- 658.812 JOH
Item type | Current library | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|
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Learning Resource Centre- Main campus | 658.812 JOH (Browse shelf(Opens below)) | Available | 002847 |
Includes index.
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