Amazon cover image
Image from Amazon.com
Image from Google Jackets
See Baker & Taylor
Image from Baker & Taylor

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

By: Contributor(s): Material type: TextTextSeries: University of michigan business school management seriesPublication details: New Delhi: Wiley, 2000.Description: xv,214.: ill,hbk. 21cmISBN:
  • 9780787953102
Subject(s): DDC classification:
  • 658.812 JOH
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Status Date due Barcode
Books Books IIM Sirmaur Library 658.812 JOH (Browse shelf(Opens below)) Available 002847

Includes index.

There are no comments on this title.

to post a comment.

Powered by Koha