Review, Harvard <br/><br/>
HBR increasing customer loyalty 

 - Bombay:  HBP,  2011. 
 - 221p.:  pbk.  12 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781422162521 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.8343 HBR