Reichheld, Frederick F <br/><br/>
The loyalty effect   : the hidden force behind growth, profits, and lasting value 

 - Bombay:  HBP,  1996. 
 - xiii,323p.:  ill.;pbk.  20 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781578516872 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer relations<br/>Job satisfaction<br/>Labor productivity
<br/><br/><label>Dewey Class. No.: </label>658.4 REI