Reichheld, Frederick F <br/><br/>
Loyalty rules!   : how today's leaders build lasting relationships 

 - Bombay:  HBS,  2001. 
 - xiii,213p.:  ill.;  pbk. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781591393245 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Customer relations<br/>Leadership<br/>Employee loyalty
<br/><br/><label>Dewey Class. No.: </label>658.812 REI