Fitzsimmons, James A. <br/><br/>
Service management   : operations, strategy, information technology 

 - 7th ed. 
 - Delhi:  McGrawhill  2014. 
 - xviii,541p.:  ill.;pbk.  15 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9789339204471 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries<br/>Management
<br/><br/><label>Dewey Class. No.: </label>658 FIT