Summers, Donna C. S. <br/><br/>
Quality management   : creating and sustaining organizational effectiveness 

 - 2nd ed. 
 - India:  Pearson,  2015. 
 - xiii,572p.:  ill.;pbk.  22 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789332551855 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness<br/>Total quality management<br/>Quality control<br/>Total quality control
<br/><br/><label>Dewey Class. No.: </label>658.562 SUM