Kincaid, Judith W. <br/><br/>
Customer relationship management   : getting it right! 

 - India:  Pearson,  2005. 
 - xxvi,480p.:  ill.;pbk.  18 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9788177581348 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Microsoft CRM<br/>Computer programs<br/>Business
<br/><br/><label>Dewey Class. No.: </label>658.812 KIN