Johnston, Robert <br/><br/>
Service operation management  : improving service delivery 

 - 5th ed. 
 - India:  Pearson,  2023. 
 - xxii.:609p.  ill.;pbk.  28cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789356067400 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries-Management<br/>Operations research
<br/><br/><label>Dewey Class. No.: </label>658 JOH