Johnston, Robert <br/><br/>
Service operations management   : improving service delivery 

 - India:  Pearson,  2018. 
 - xxii,461p.:  ill.;pbk.  17 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789386873309 
<br/><br/><label>Dewey Class. No.: </label>658 JOH