Dyche, Jill <br/><br/>
The CRM handbook   : a business guide to customer relationship management 

 - Noida:  Pearson,  2013 
 - 331p.:  ill.;pbk.  23 cm. 
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>ISBN: </label>9788177587623 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management	<br/>Microsoft CRM	<br/>Electronic commerce	<br/>Management	
<br/><br/><label>Dewey Class. No.: </label>658.812 DYC