Liker, Jeffrey K.  <br/><br/>
Toyota way to service excellence  : lean transformation in service organization 

 - Chennai:  McGraw Hill,  2017 
 - xxviii,419p.  ill.;pbk.  22 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9789352604364 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Automobile industry and trade - Management<br/>Lean manufacturing<br/>Japan
<br/><br/><label>Dewey Class. No.: </label>338.762920952 LIK