Besterfield, Dale H. <br/><br/>
Total quality management 

 - 5th ed. 
 - India:  Pearson:  2019. 
 - xxv,622p.:  ill.;pbk.  18 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789353066314 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance<br/>Total quality management<br/>Quality control
<br/><br/><label>Dewey Class. No.: </label>658.562 BES