000 00554nam a2200217Ia 4500
999 _c3401
_d3401
003 OSt
005 20230707135938.0
008 220715s9999 xx 000 0 und d
020 _a9781422162521
040 _cIIM Sirmaur
082 _a658.8343 HBR
100 _aReview, Harvard
_92452
245 0 _aHBR increasing customer loyalty
260 _bHBP,
_aBombay:
_c2011.
300 _a221p.:
_bpbk.
_c12 cm.
365 _dINR
500 _aIncludes index.
650 _aCustomer loyalty
_94163
650 _aCustomer relations
_92696
942 _cBK
_2ddc