000			00701nam a2200241Ia 4500
999			_c3663 _d3663
003			OSt
005			20230707120906.0
008			220715s9999 xx 000 0 und d
020			_a9781591393245
040			_cIIM Sirmaur
082			_a658.812 REI
100			_aReichheld, Frederick F _94162
245		0	_aLoyalty rules! _b: how today's leaders build lasting relationships
260			_bHBS, _aBombay: _c2001.
300			_axiii,213p.: _bill.; _cpbk.
365			_dINR
500			_aIncludes bibliographical references and index.
650			_aCustomer loyalty _94163
650			_aCustomer relations _92696
650			_aLeadership _9431
650			_aEmployee loyalty _94164
942			_cBK _2ddc