| 000 | 00618nam a2200217Ia 4500 | ||
|---|---|---|---|
| 999 |
_c4970 _d4970 |
||
| 003 | OSt | ||
| 005 | 20230707150141.0 | ||
| 008 | 220715s9999 xx 000 0 und d | ||
| 020 | _a9789386873309 | ||
| 040 | _cIIM Sirmaur | ||
| 082 | _a658 JOH | ||
| 100 |
_a Johnston, Robert _960 |
||
| 245 | 0 |
_a Service operations management _b: improving service delivery |
|
| 260 |
_bPearson, _aIndia: _c2018. |
||
| 300 |
_axxii,461p.: _bill.;pbk. _c17 cm. |
||
| 365 | _dINR | ||
| 500 | _aIncludes bibliographical references and index. | ||
| 700 |
_aClark, Graham _94194 |
||
| 700 |
_aShulver, Michael _94195 |
||
| 942 |
_cBK _2ddc |
||