| 000 | 00716nam a2200241Ia 4500 | ||
|---|---|---|---|
| 999 |
_c4978 _d4978 |
||
| 003 | OSt | ||
| 005 | 20230705125433.0 | ||
| 008 | 220715s9999 xx 000 0 und d | ||
| 020 | _a9788177587623 | ||
| 040 | _cIIM Sirmaur | ||
| 082 | _a658.812 DYC | ||
| 100 |
_aDyche, Jill _9216 |
||
| 245 | 4 |
_aThe CRM handbook _b: a business guide to customer relationship management |
|
| 260 |
_bPearson, _aNoida: _c2013 |
||
| 300 |
_a331p.: _bill.;pbk. _c23 cm. |
||
| 365 | _dINR | ||
| 500 | _aIncludes bibliographical references and index | ||
| 650 |
_aCustomer relations--Management _93153 |
||
| 650 |
_aMicrosoft CRM _94003 |
||
| 650 |
_aElectronic commerce _92094 |
||
| 650 |
_aManagement _9481 |
||
| 942 |
_cBK _2ddc |
||