000			00656nam a22002297a 4500
003			OSt
005			20240322141531.0
008			240322b |||||||| |||| 00| 0 eng d
020			_a9781118921449
040			_cIIM Sirmaur
082			_a658.8 GRO
100			_aGronroos, Christian _95868
245			_aService management and marketing _b: managing the service profit logic
250			_a4th ed.
260			_aUK: _bWiley, _c2015
300			_aix,522.: _bill,pbk. _c24cm.
365			_d$
500			_aIncludes bibliographical references and index.
650			_aCustomer services _92560
650			_aService industries - marketing
942			_2ddc _cBK
999			_c5842 _d5842