The loyalty effect
Reichheld, Frederick F
The loyalty effect : the hidden force behind growth, profits, and lasting value - Bombay: HBP, 1996. - xiii,323p.: ill.;pbk. 20 cm.
Includes bibliographical references and index.
9781578516872
Consumer satisfaction
Customer relations
Job satisfaction
Labor productivity
658.4 REI
The loyalty effect : the hidden force behind growth, profits, and lasting value - Bombay: HBP, 1996. - xiii,323p.: ill.;pbk. 20 cm.
Includes bibliographical references and index.
9781578516872
Consumer satisfaction
Customer relations
Job satisfaction
Labor productivity
658.4 REI