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Loyalty rules!

Reichheld, Frederick F

Loyalty rules! : how today's leaders build lasting relationships - Bombay: HBS, 2001. - xiii,213p.: ill.; pbk.

Includes bibliographical references and index.

ISBN: 9781591393245

Subjects--Topical Terms:
Customer loyalty
Customer relations
Leadership
Employee loyalty

Dewey Class. No.: 658.812 REI

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