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Service management

Fitzsimmons, James A.

Service management : operations, strategy, information technology - 7th ed. - Delhi: McGrawhill 2014. - xviii,541p.: ill.;pbk. 15 cm.

Includes index.

ISBN: 9789339204471

Subjects--Topical Terms:
Service industries
Management

Dewey Class. No.: 658 FIT

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