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Customer relationship management

Kincaid, Judith W.

Customer relationship management : getting it right! - India: Pearson, 2005. - xxvi,480p.: ill.;pbk. 18 cm.

Includes index.

ISBN: 9788177581348

Subjects--Topical Terms:
Customer relations
Microsoft CRM
Computer programs
Business

Dewey Class. No.: 658.812 KIN

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