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Toyota way to service excellence

Liker, Jeffrey K.

Toyota way to service excellence : lean transformation in service organization - Chennai: McGraw Hill, 2017 - xxviii,419p. ill.;pbk. 22 cm.

Includes index

ISBN: 9789352604364

Subjects--Topical Terms:
Management
Automobile industry and trade - Management
Lean manufacturing
Japan

Dewey Class. No.: 338.762920952 LIK

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