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1.
Toyota way to service excellence : lean transformation in service organization by
  • Liker, Jeffrey K
  • Ross, Karyn
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai: McGraw Hill, 2017
Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 338.762920952 LIK.

2.
My years with general motors by
  • Sloan, Alfred P
  • Macdonald, John [Editor ]
  • Stevens, Catharine [Editor ]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York: Doubleday, 1990
Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 338.762921 SLO.

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