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Service operation management : improving service delivery

Johnston, Robert

Service operation management : improving service delivery - 5th ed. - India: Pearson, 2023. - xxii.:609p. ill.;pbk. 28cm.

Includes bibliographical references and index.

ISBN: 9789356067400

Subjects--Topical Terms:
Service industries-Management
Operations research

Dewey Class. No.: 658 JOH

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