Customer connections : new strategies for growth

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Material type: Text

TextPublication details: HBS, Bombay: 1997.Description: ix,267p.: ill.;hbk. 14 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Learning Resource Centre- Main campus	658.812 WAY (Browse shelf(Opens below))	Available		000498

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Previous	658.812 PAR Service operations management	658.812 RAO The little book of big customer satisfaction measurement	658.812 REI Loyalty rules!	658.812 WAY Customer connections	658.816 HIN Innovation in pricing	658.816 NAG The strategy and tactics of pricing	658.818 HUM Scoring points : how Tesco continues to win customer loyalty	Next

Includes bibliographical references and index.

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