The CRM handbook : a business guide to customer relationship management

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Material type: Text

TextPublication details: Pearson, Noida: 2013Description: 331p.: ill.;pbk. 23 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Learning Resource Centre- Main campus	658.812 DYC (Browse shelf(Opens below))	Available		001810

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Previous	658.812 BAR Simply better	658.812 CHA Data driven	658.812 COO Customer care excellence	658.812 DYC The CRM handbook	658.812 FRE Uncommon service	658.812 GUL Reorganize for resilience	658.812 HBP Making customer matter	Next

Includes bibliographical references and index

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