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	1.	Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance by Hope, Jeremy Player, Steve Material type: Text; Format: print ; Literary form: Not fiction Publication details: Bombay: HBP, 2012 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.314 HOP. Place hold Add to cart (remove)
	2.	Lean six sigma : using SigmaXL and Minitab by Bass, Issa Lawton, Barbara Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: McGraw Hill, 2010 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.562 BAS. Place hold Add to cart (remove)
	3.	Quality management : creating and sustaining organizational effectiveness by Summers, Donna C. S Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: India: Pearson, 2015 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.562 SUM. Place hold Add to cart (remove)
	4.	Advances in management for business excellence by Kumar, Rajendra...[et al.] [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: Manakin Press, 2015 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.562 ADV. Place hold Add to cart (remove)
	5.	Customer care excellence : how to create an effective customer focus by Cook, Sarah Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi: KoganPage, 2011 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.812 COO. Place hold Add to cart (remove)
	6.	Introduction to materials management by Chapman, Stephen N Arnold, J. R. Tony...[et al.] Edition: 8th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: India: Pearson, 2019 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.7 CHA. Place hold Add to cart (remove)
	7.	Quality management by Bedi, Kanishka Material type: Text; Format: print ; Literary form: Not fiction Publication details: India: Oxford, 2018 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.401 BED. Place hold Add to cart (remove)
	8.	Business process reengineering by Srinivasan, R Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: India: McGraw Hill, 2020 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.4063 SRI. Place hold Add to cart (remove)
	9.	The Toyota kata practice guide : practicing scientific thinking skills for superior results in 20 minutes a day by Rother, Mike Material type: Text; Format: print ; Literary form: Not fiction Publication details: India: McGraw Hill, 2018 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 158.1 ROT. Place hold Add to cart (remove)
	10.	Total quality management by Besterfield, Dale H Besterfield, Glen...[et al.] Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Noida: Pearson, 2019 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.4013 BES. Place hold Add to cart (remove)
	11.	Quality is free : the art of making quality certain by Crosby, Philip B Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Zealand: Mentor, 1980 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.56 CRO. Place hold Add to cart (remove)
	12.	Total quality management by Besterfield, Dale H Besterfield, Glen H...[et al.] Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: India: Pearson: 2019 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.562 BES. Place hold Add to cart (remove)
	13.	Managing for quality and performance excellence by Evans, James R Lindsay, William M Edition: 11th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi: Cengage, 2020 Availability: Items available for loan: Learning Resource Centre- Main campus (1)Location, call number: 658.4013 EVA. Place hold Add to cart (remove)

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